Don't Panic! Guest Experience Teams Can Help

Sometimes, things just don't go as planned. Whether you planned your own trip or used a Vacation Specialist (like the ones at Coasters & Castles Travel, our recommended partner), you might have questions or challenges in the parks. Well, the Guest Experience Team is at all the Walt Disney World theme parks and they are ready to assist!

Just look for the blue umbrellas at the locations listed below. Helpful Cast Members can help with all kinds of challenges from general information, to show times to lost items.

Magic Kingdom

Open Park Open to Park Close:

Main Street, U.S.A.





Disney’s Hollywood Studios

Available from Park open until one hour prior to the published Fantasmic! show time at these locations:

Hollywood Boulevard

Grand Avenue

Toy Story Land

Sunset Boulevard

Disney’s Animal Kingdom Theme Park

Available from park open to park close at the following locations:

Discovery Island




Mary Graham is a Vacation Specialist with Coasters & Castles Travel. She has experience with all Disney theme parks, Disney Cruise Line, Adventures by Disney, as well as, Universal Orlando, other cruise lines and all-inclusive resorts. Reach her at

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